Where do you ship sweaters, and how can I track my order?
We ship our men’s and women’s sweaters to all addresses within the United States and Canada. For U.S. orders, we partner with reliable domestic carriers (USPS) to ensure timely delivery, typically within 5 –10 business days after shipment. For Canadian orders, we use USPS International or trusted local carriers (e.g., Canada Post) to facilitate cross-border delivery.
Once your sweater order is dispatched, you will receive a shipping confirmation email containing a unique tracking number. For U.S. shipments, tracking updates will be available throughout the entire delivery journey, from our warehouse to your doorstep. For Canadian shipments, tracking may update until the package clears Canadian customs or is transferred to the local delivery carrier (e.g., Canada Post). After this handoff, we recommend checking the local carrier’s website for the most up-to-date delivery status.
What materials are used to make your sweaters, and are they sustainably sourced?
We prioritize ethical and eco-conscious materials for our sweater collections, balancing softness, durability, and environmental responsibility. Depending on the style, our sweaters are crafted from premium, sustainably sourced fabrics including: organic cotton (for lightweight pullovers), recycled wool (for cozy crewnecks), renewable plant-based fibers (such as bamboo or hemp blends for breathability), and recycled polyester (for durable, low-pill knits). All materials are selected to minimize environmental impact—from reducing water usage in production to supporting circular fashion practices.
How should I care for my sweater to keep it in good condition?
Proper care preserves the softness, shape, and longevity of your sweater—follow these tailored guidelines:
- For cotton, bamboo, or linen-blend sweaters: Hand wash gently with mild, eco-friendly detergent, or machine wash on a cold, delicate cycle (place in a mesh laundry bag to prevent stretching). Avoid harsh detergents, bleach, or fabric softeners, as they can degrade fibers.
- For wool or wool-blend sweaters: Dry clean only (unless the care label specifies otherwise) to avoid shrinking, felting, or losing shape. If spot cleaning is needed, use a damp cloth and mild soap on affected areas.
- For recycled polyester or synthetic-blend sweaters: Machine wash on cold with like colors, and tumble dry on low heat or lay flat to dry. Avoid high heat, as it can melt or warp synthetic fibers.
- For all sweater styles: Lay flat to dry whenever possible (hanging can stretch shoulders) to maintain shape. Store folded in a cool, dry place (avoid direct sunlight) to prevent fading. Use moth repellents (such as cedar blocks) for wool sweaters during long-term storage.
Always refer to the care label inside your sweater for style-specific instructions—some unique knits (e.g., cable knits or delicate yarns) may require special care.
If I have other questions about sweaters (e.g., sizing, availability), who can I contact?
For additional inquiries about our sweaters—including help with sizing (we strongly recommend referencing our men’s and women’s sweater size chart for accurate fit), restock dates for out-of-stock styles, color availability, or questions about fabric performance (e.g., warmth, breathability)—please reach out to our dedicated customer service team at [email protected]. We’re also happy to assist with gift recommendations, order modifications, or concerns about sweater quality—our team responds within 1–5 business days to ensure you get the support you need.
