Payment Policy

For orders placed through our official website, we accept all major credit and debit cards, including Visa, Mastercard, and American Express.

To safeguard your financial information, all transactions are processed via our trusted third-party payment gateway—an industry-leading platform compliant with global security standards. We never store full credit or debit card details on our internal servers, ensuring your sensitive data is protected through end-to-end encryption and rigorous security protocols.

For transparency and accuracy, the currency of your final charge is determined exclusively by your shipping destination:

The currency selector at the top of our website is a preview tool only—it allows you to view estimated prices in your preferred currency for reference. Regardless of the display currency chosen, the final transaction will be processed in the currency corresponding to your shipping country as outlined above. Exchange rates are updated regularly to reflect current market values.

When you submit your order, your bank or card issuer may place a temporary authorization hold on your account for the full order amount. This hold is not a final charge—it simply verifies that sufficient funds are available to complete the transaction. The authorization will be lifted if the order is canceled, and the actual charge will only be processed and captured once your order is confirmed, packed, and ready for shipment.

In cases where a payment is declined or flagged for security review (e.g., mismatched billing address, unusual transaction activity), our team may contact you to verify necessary details (such as billing address, CVV code, or cardholder information). If we are unable to successfully verify the information within a reasonable timeframe, we reserve the right to cancel the order to protect both you and our business from potential fraud.

All approved refunds will be credited directly to the original payment method used at checkout (e.g., the same credit card, debit card, or payment platform). Once we initiate the refund, processing typically takes 5–10 business days for the funds to appear on your bank or card statement. Please note that this timeline may vary slightly depending on your financial institution’s internal processing procedures—we recommend contacting your bank if you have not received the refund within the stated window.

For questions regarding payment issues, refund status, declined transactions, or billing discrepancies, please contact our customer support team at [email protected]. We strive to resolve all payment-related inquiries promptly and ensure a seamless experience for every customer.